Your Privacy Is Our Responsibility

77joa may collect the following types of information from you. This information is used only for legitimate purposes and is never stored unnecessarily under any circumstances.

1.1 Information Provided Directly

When you register on 77joa or fill out any form, we collect the following information:

• Full name and date of birth
• Email address
• National ID card or passport number (for identity verification)
• Financial transaction details (bKash, Nagad, Rocket, or bank account information)
• Security questions and answers

1.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device information
• Browser type and operating system
• Activity logs on the platform (login time, game history, transaction records)
• Information collected through cookies and similar tracking technologies
• Geographic location (approximate, IP-based only)

1.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may also receive information from legitimate third-party verification agencies. This information is used solely for account verification and security confirmation.

77joa uses your personal information only for the following legitimate purposes. We never use your information for irrelevant or unauthorized activities.

2.1 Account Management

• Completing the registration process and verifying accounts
• Confirming your identity and preventing fraudulent activity
• Processing financial transactions — deposits and withdrawals
• Maintaining account balance and gaming history

2.2 Service Improvement

• Personalizing your gaming experience
• Sending relevant promotions and bonus offers
• Technical improvements to the platform and bug fixes
• Providing customer support and resolving complaints

2.3 Legal and Regulatory Compliance

• Complying with Anti-Money Laundering laws
• Managing Know Your Customer (KYC) verification
• Monitoring and reporting suspicious transactions
• Initiatives to ensure responsible gaming

2.4 Communication

• Sending important service updates and security-related notifications
• Providing technical support at your request
• Informing you about new products or offers (only with your consent)

77joa does not sell or unauthorizedly transfer your personal information to third parties. However, information may be shared in the following limited cases:

3.1 Service Provider Partners

We work with trusted technology and payment partners. These partners receive only the information necessary to operate specific services and are bound to comply with our privacy standards.

3.2 Legal Obligations

We may provide information to relevant authorities when required by a valid court order, government directive, or legal investigation. In such cases, we will make every effort to notify you, unless prohibited by law.

3.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, your information may be transferred to the new entity. However, this Privacy Policy will remain unchanged in such cases, and you will be notified in advance.

3.4 What We Do Not Do

• We do not sell your information to advertisers or marketing agencies
• We do not share information with third parties unnecessarily
• We do not use your financial information for any purpose other than payment processing

Cookies and similar technologies are used on the 77joa website. These technologies improve your browsing experience and ensure the proper functioning of the platform.

4.1 Types of Cookies

• Essential Cookies: For maintaining login sessions and ensuring security — the platform cannot function properly without these.
• Functional Cookies: For remembering your preferences (language, theme, etc.).
• Analytics Cookies: Help monitor platform usage to improve the quality of service.
• Marketing Cookies: For showing relevant promotions — you can disable these.

4.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly. Most modern browsers offer cookie management options that are easy to access.

77joa has adopted internationally standard technical and administrative measures to protect your information. We believe security is an ongoing process — which is why we continuously update our protection systems.

5.1 Technical Security Measures

• SSL Encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL/TLS encryption.
• Data Encryption: Stored sensitive information (passwords, financial data) is kept in an encrypted state.
• Firewall and Anti-Fraud Systems: Active monitoring systems are in place to prevent unauthorized access and fraudulent activity.
• Regular Security Audits: Systems are regularly reviewed by third-party experts.

5.2 Data Retention Period

Your information is stored only for the period necessary:

• Active account data: until the account is closed
• Financial transaction records: for the period required by legal obligations
• Inactive account data: for up to 5 years from the date of inactivity (subject to legal requirements)

5.3 Staff Training

All 77joa staff receive regular training on data protection. Only authorized staff can access your information when necessary.

As a registered user of 77joa, you have the following rights regarding your personal information. Contact our support team to exercise these rights.

Various third-party services and technologies are used on the 77joa platform. These services make our platform richer and more functional.

7.1 Payment Processors

We work with bKash, Nagad, Rocket, and various banks. These payment platforms have their own privacy policies, and your financial transaction information is handled according to their policies.

7.2 Game Providers

Our platform offers games from various international game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft. These providers may process the minimum information necessary to operate the games. They all comply with industry-recognized fair play standards.

7.3 Analytics Services

We use privacy-friendly analytics tools to monitor and improve platform performance. These tools collect overall usage statistics without revealing personal identities.

7.4 Note on External Links

When you visit an external website from our platform, that site's own privacy policy will apply. 77joa is not responsible for the activities of third-party websites.

77joa is for persons aged 21 and above only. We give the highest priority to the protection of minors.

8.1 Age Verification

We verify age during the registration process. If there is any doubt, we may request confirmation of age through an official government-issued ID. If it becomes known that the holder of any account is under 21 years of age, that account will be closed immediately and any deposited funds will be returned.

8.2 Child Protection Policy

We do not knowingly collect any information from anyone under the age of 18. If a parent or guardian believes that their child has provided information on our platform, please contact [email protected] immediately. We will take prompt steps to delete that information.

8.3 Responsible Gaming

Alongside protecting minors, we are committed to ensuring responsible gaming for all users. To learn more, please visit our Responsible Gaming page.

77joa may update this privacy policy from time to time. Changes to this policy may be made due to service improvements, the introduction of new technology, or legal changes.

9.1 Notice of Changes

We will inform you before any significant changes are made. Methods of notification may include:

• Sending a notification to your registered email
• Displaying a notification when you log in to the platform
• Announcing via a specially marked banner on the website

9.2 Consent to the Revised Policy

Continuing to use our platform after notification of changes will be considered as your agreement to the new policy. If you do not agree to the changes, you may request that your account be closed.

9.3 Version History

The date of each update will be noted at the top of this page as "Last Updated". If you would like a copy of a previous version, please contact our support team.

If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. Our dedicated data protection team will handle your request appropriately.